As a rule, you receive your purchase instantly. In rare cases, delays occur and the purchase takes longer to process.
Our recommendations in this case:
- update the game to the latest version
- check internet connection
- close all background applications and restart the game again
- restart your phone and start the game again
If after a day the purchased resources are still not credited, please create a support request using one of the following methods:
The request must include the following information, depending on the platform used:
for Android - order number (transaction id) from the email sent by Google play. You can also see the order number on the Google Pay website, or in the
Google Payment Center by selecting the desired payment. The format of the order number must be GPA.XXXX-XXXX-XXXX-XXXX
for iOS - a screenshot of the email you received from the App Store with the purchase result. You can also view all purchases made in your iTunes account, go to iTunes Store > View Account > Purchase History > View All